How To Order and Delivery Time

PRODUCTS

All the glasses sold by SUNEYEZ are provided with the guarantee certificate, the product authenticity certificate (if offered by the manufacturing site) and – for the sunglasses – with the leaflet released by the manufacturing site and the related CE trademark. Moreover, each pair of glasses will be supplied with the original protective packaging (if offered by the manufacturing site) or with another appropriate packaging provided by us together with a particular microfiber tissue to clean and to correctly maintain the lenses.

PAYMENT

Credit Cards/Paypal
The site offers the highest guarantee regarding the electronic commerce. Your personal data, your credit card number, the kinds of product you purchased are exchanged through internet in a cryptic way (that can not be decoded) and the data are not managed directly by SUNEYEZ but by BANKPASS/PAYPAL.
This payment tool, in fact, allows the credit card owner to give his/her personal data (name, credit card number, expiry date) directly to the bank and not to the shop or to the service provider that manages it.
By choosing this way of payment, a related form is recalled which is located on a secure server (using a 128 bit secret system with a public/private key, completely covering the customer), where the personal data related to the card are requested.
The Bank conveys the data into the international circuit VISA, MASTERCARD, DINERS, AMERICANEXPRESS and return directly to the customer the outcome of the transaction via e-mail. As soon as SUNEYEZ is informed about the correct transaction, the purchase order will be processed according to the requested procedure.

Bank Transfer

 The goods will be sent only after the bank payment confirmation, communicated to us by e-mail ordini@suneyez.com 

SWIFT Code:
UNCRITM1B62

IBAN Code:
IT 36 D 02008 05172 000010517063 

Payable to: ST di Giorgio IBBA 

PRIVACY & PERSONAL DATA

The law 675/96 has been established to grant your privacy and thanks to this law it is no more possible to send promotional information or to communicate to third parties your address for the same purpose without your consent.
SUNEYEZ acquires and collects your data with the sole and exclusive aim to provide the requested service. We are not allowed to give to other companies neither our customer database nor the information contained in it, for no reason and no purpose.
Nevertheless, your data may be communicated to the following subjects:
- to the Bank/Credit Institutes for the payment;
- to the Couriers in charge of the product delivery;
- to all those subjects who carry on specific tasks on our behalf such as our accounts department and our information technology department.
With this introductory statement, it is evident that the conferring of your data, even though at your discretion for the law, it is necessary for us to satisfy your purchase order. You can exercise all the rights written in the article 13 of the Law 675/96 (obtain the access to your data, ask for correction, modification, cancellation and other) by simply writing to the following e-mail address: info@suneyez.com .
INFORMATION & RESPONSABILITY

SUNEYEZ aim is to grant the customer that all the information and the news contained into the e-commerce site are correct, accurate and updated. Possible mistakes or omissions have to be considered absolutely unintentional.
Our customer may eventually control the exactness of the above mentioned information by sending an e-mail to info@suneyez.com

SUNEYEZ can not be considered responsible neither for the use that will be done with the purchased product nor for the damages caused directly or indirectly by this use. In particular, the customer will be responsible for the purchase of ophthalmic lenses and/or contact lenses, by confirming silently with the order, to be in possession of the necessary medical prescription. The consumer rights will not be influenced in any way.

SHIPMENT & DELIVERY TIMES

The table below summarizes the delivery days and the costs of a requested item depending on the shipping address. For ready to ship products, which are the products already available in our internal warehouse, SUNEYEZ specifies that the necessary working days for the shipment initiate the day after the receipt of the purchase order. We underline that the heading “availability” means that a specific item of a given collection of the chosen brand is available but not necessarily available in our internal warehouse.

If the requested product is not available in our SUNEYEZ warehouse but available in the manufacturing site, further 7-10 working days have to be added to the delivery days below mentioned. For temporary unavailability of a given item also at the manufacturing warehouse, the delivery days will be immediately communicated to the client via e-mail.

Ready to ship products, available in our SUNEYEZ warehouse:

For the products not available in our SUNEYEZ warehouse but available in the manufacturing warehouse, 7-10 days have to be added to the delivery days above mentioned.

For products NOT available in the manufacturing warehouse, you will be contacted by mail in order to inform you about the delivery day schedule. If the delivery day schedule is unbearable for you, you can cancel the purchase order by communicating to us the cancellation so that we can reimburse all the expenses paid.

All the shipments are covered by insurance.

In case of loss or damage, a new product will be shipped again without further expenses.

The client will be always immediately informed when a shipment has been done so, in case the client does not withdraw the package and it is sent back to SUNEYEZ, the shipping and any possible stocking expenses of the unclaimed package will be changed back to the client.

APPLICABLE LAWS

All purchases made through SUNEYEZ have to be considered exclusive contracts completed and finalized in Italy and they are regulated by the Italian laws regarding the remote trading. For the shipping outside the CEE countries, the customer is responsible of the payment of possible custom duties related to the country where he/she resides.

ORDER CANCELLATION

The cancellation right at customer favour is regulated by the D.L.22/05/99 n.185 law.
The SUNEYEZ customer has the right to cancel the contract. We specify that, what is intended as “customer” is only the person who, with regard to the contract, will act with purposes which are unrelated with the professional activity. In particular, the customer who intends to benefit of the cancellation right, must send an appropriate communication to the SUNEYEZ  within 10 days from the receiving date of the purchased products.
The communication of the order cancellation must be sent by  e-mail (info@suneyez.com )

The customer must return to SUNEYEZ, at the address communicated in the replying e-mail, the product evidently not used, in the original packaging and complete in each part, within 10 days from the receinving date of the goods. The shipping expenses and all bill duties and taxes (if present) will be at the customer charge.
Within 30 days from the order cancellation communication receiving date and the returned products receiving date, SUNEYEZ will reimburse the customer the amount already paid with the exception of the shipping expenses. For all those cases not specifically mentioned in this document, it will be applied the D.L. 22/05/99 n.185 law and the subsequent modifications.

GUARANTEE TERMS

The items must be purchased only on the http://www.suneyez.com  site.
The products must be returned in perfect conditions and in the original and complete packaging. For further information please, write an e-mail to info@suneyez.com  .

SUNEYEZ GUARANTEE

Please, communicate us as soon as possible of whatever imperfection, breaks, damages the product may have as well as any shipping mistakes, differences between ordered and received or any other irregularity in what you have received.
We will immediately provide, at our expenses, to repeat the shipping of the requested product or to substitute it with another product of the same value that we will agree together, or to reimburse it. Forward your complaint to the following address: info@suneyez.com